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Roles / IT Operations

IT Operations

Core Scenario

Incident Response — Blast Radius

Database server down at 2 AM? Know exactly which applications and business processes are affected in seconds.

  • Find IT component by name or ID
  • Get list of all dependent applications
  • See business criticality for prioritization
  • Get application owner contacts immediately
Blast Radius: "6 applications affected, 2 mission-critical (Billing, Orders). Priority: restore Billing first. Owners notified."
Impact Analysis
Planning

Maintenance Window Planning

Kubernetes cluster upgrade needed? Know exactly which applications will be affected and coordinate with all owners.

  • Find infrastructure component
  • List all deployed applications
  • Check criticality and allowed downtime
  • Coordinate with application owners via impact analysis
Maintenance: "Sunday 02:00-06:00, 12 applications affected. All owners approved. Rollback plan ready."
Applications
Security

Technology Impact Assessment

Need to understand which systems depend on a specific technology? Use IT component tracking and impact analysis to find all affected applications.

  • Find IT component by name or category
  • List all applications using that component
  • Prioritize by business criticality and data sensitivity
  • Assess impact scope and coordinate with owners
Impact Assessment: "15 apps affected, 5 mission-critical. Full dependency map with owner contacts generated."
IT Components
Migration

Infrastructure Decommissioning

Cloud migration complete? Safely decommission on-prem servers knowing nothing still depends on them.

  • Find IT components for old servers
  • Verify no applications still using them
  • Check no integrations reference old endpoints
  • Update status and schedule physical removal
Safe to Decommission: "5 servers verified: 0 applications dependent, 0 active integrations. Physical removal scheduled."
IT Components
Planning

Technology End-of-Life Planning

Java 11 reaching end-of-support? Plan the upgrade across all applications using initiative tracking.

  • Find all applications using the technology
  • Assess complexity and owner availability
  • Create initiative to track the transition
  • Initiate Technology Sunset initiative
Migration Plan: "20 apps on Java 11. Initiative created, all affected apps linked. Tracking lifecycle transitions as each app upgrades."
Transformation

Works Closely With

AO

Application Owner

  • Deployment scheduling
  • Maintenance windows
  • Incident escalation
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EA

Enterprise Architect

  • Technology standards
  • Decommissioning
  • Infrastructure changes
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